Moodle US and Ease Learning partner to ensure end user support


Moodle US has signed a partnership with Ease Learning, an organization that offers performance learning design and insights and an outsourced help desk that enables learner success, retention and completion rates. 

Ease Learning built their help desk support model after recognizing that an organization’s help desk is critical to its retention strategy – if students consistently run into roadblocks, they are much less likely to succeed. Help Desk allows an organization to scale support and drive continuous improvement. 

Their learning experience solution, Ease Skillways, enables skills-based learning design and outcome mapping so organizations can measure actual competency in the skills they are teaching.    

Jonathan Moore, Head of Moodle US, says, “We are really excited about this new partnership with Ease Learning. Their help desk provides 24/7 support whenever clients need it, and their skills-based learning design solution is addressing the skills gap problem, a significant challenge we’ve seen at many organizations.” 

“Ensuring the support of all end users plays a direct role in ensuring equity, access and overall retention through online programs,” says Ease Learning CEO, Laurie Pulido. “We are excited to provide this support for our partner Moodle US and all of their end users.”

About Ease Learning

Ease Learning provides higher ed institutions and commercial organizations with impactful learning design with a focus on DEI and job readiness, a SaaS based product that identifies learning performance insights, and a US-based help desk to drive operating outcomes and successful learner results. Our tech-enabled services ease the outcomes for learners and organizations. To learn more, visit

About Moodle US

As a Moodle-owned entity, Moodle US provides advanced skills and services to enable customers to build the best online learning experiences in the world. Our team of experts will work with you to identify your unique needs whether you are seeking support with hosting, course design, custom development, or anything in between. Scale your level of support and service to suit your specific requirements.

Explore the Solutions

Higher Education

Higher Education

Our unique combination of learning design and development services, managed help desk support and skills assessment solutions prepare your students for the jobs of tomorrow and empower your instructors to deliver an inclusive experience for their students.

Corporate Solutions


Our tech-enabled solutions identify skills gaps in your workforce. Paired with our learning design and development services we help to fill those gaps with impactful, accessible and equitable program developments, assessments and improvements.

Healthcare Solutions


It is vital to create accountability and transparency around validation of skills in onboarding and ongoing training programs. We help you authenticate skills for various healthcare job tracks while powering your ongoing training solutions.

feedback 1

Learning Design

“I am so grateful for your patience with us throughout this process—we’ve been able to learn a lot with this pilot and have valued you all as thought partners in that work.”


Girlie Delacruz
Associate Vice Chancellor of Teaching and Learning at Northeastern University


“This work has illustrated mapping of existing nursing content to the draft AACN Essentials through the Skillways platform.  This offers us a way to move toward competency-based education by truly modularizing our content for small-bite delivery because we can measure progress toward outcomes as students proceed along individual paths.”

David Bodily
Director, ReNEW & RN-BSN Completion Programs University of Wyoming


“Thank you for all of your hard work and support! We appreciate your professionalism, knowledge, and participation in this wonderful experience to create two creative and dynamic courses.”

George Lacuesta

Help Desk

“Ease was always quick to work with us as an institution to quickly resolve issues. The follow up of agents was amazing.”

Nancy Artaz
Friends University