Ease Help Desk

Whether you need to extend your current coverage or outsource support entirely, Ease Learning's team of trained Help Desk agents are equipped to support end users in your LMS, as well as its integrated applications. With the ability to provide round-the-clock, bilingual Spanish support for all LMS users, Ease Learning’s Help Desk strives to increase technological equity and continually enhance the user experience.

Trusted by
the Best

Boston College

Brandeis

Cael

Clackmas

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Introducing Ease Help Desk

Ease Learning’s Help Desk aims to ensure that learning management system (LMS) users have a smooth and productive experience. Support can be accessed via phone, chat, email, or text through a branded online support center. Common areas of support include questions, issues, and concerns related to LMS functionalities, features, and usage, as well as the functionalities of integrated third-party tools.

Ease Help Desk Capabilities

Optimize the use of LMS and other integrated technology
Increase technological equity and accessibility
Data-informed continuous improvement of online support center and resources
Consistent support from trained agents
Bilingual Spanish support

talk to an expert

The Proof Is in the Numbers

Tickets solved to date by our agents

Minutes

Average first response to a support request

Percent

Tickets solved with just one response

How Ease Help Desk Works

Ease Learning's Help Desk offers three levels of support: basic, standard, and extended. Customized for each client's specific needs, our Help Desk can supplement current internal support or provide a completely outsourced solution. Ease’s U.S.-based Help Desk staff is trained to support users in their LMS and other integrated applications. Customized dashboards and reporting are available, giving a clear picture into the user experience and allowing for continuous, data-driven improvements of online support. 24/7 and bilingual Spanish support are available.

Get in Touch

Help Desk

“Ease was always quick to work with us as an institution to quickly resolve issues. The follow up of agents was amazing.”

Nancy Artaz
Friends University

Learning Design

“I am so grateful for your patience with us throughout this process—we’ve been able to learn a lot with this pilot and have valued you all as thought partners in that work.”

Girlie Delacruz
Associate Vice Chancellor of Teaching and Learning at Northeastern University

Skillways

“This work has illustrated mapping of existing nursing content to the draft AACN Essentials through the Skillways platform. This offers us a way to move toward competency-based education by truly modularizing our content for small-bite delivery because we can measure progress toward outcomes as students proceed along individual paths.”

David Bodily
Director, ReNEW & RN-BSN Completion Programs at University of Wyoming

Skillways

“Thank you for all of your hard work and support! We appreciate your professionalism, knowledge, and participation in this wonderful experience to create two creative and dynamic courses.”

George Lacuesta
SME at NOCE

What We Do at Ease Learning

We put learners at the center of learning. The result is inclusive, equitable, and engaging learning experiences and better overall success for learners. Our methodology is grounded in backward design and considers important aspects of DEI and principles of universal design for learning (UDL). We empower corporations, higher education institutions, and healthcare organizations to create impactful, inclusive, and accessible educational experiences. Our tech-enabled services support validation of skills and identifying gaps in curriculum and the talent pool.

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Book a Call With the Team at Ease Learning

Frequently Asked Questions

We offer support internally, but it’s not enough! How do you work with our internal team to extend support?

What does the onboarding process look like, and how long does it take?

Upon contracting with Ease Learning, you will be asked to complete a survey that helps our team understand your institution’s specific needs and how we can provide support customized to your users. This information will provide a starting point for our conversations and recommendations. This information will also be used to create your branded online support center and the initial articles created for your users and our agents. Typically, clients launch their support with us one month after completing the survey, but we can work with you to find a timeline that meets your needs.

What third-party tools and integrations do you support?

Do you only support clients who have a learning management system (LMS)?

How does end user support enhance principles of diversity, equity, and inclusion?

Offering round-the-clock end user support for an LMS promotes technological equity by enhancing accessibility, inclusivity, timely issue resolution, user confidence, self-reliance, and equal opportunity. Supporting these measures empowers end users to overcome technological challenges and fully engage with the online resources provided, ultimately contributing to a more equitable and inclusive user experience.