Ease Help Desk

Whether you need to extend your current coverage or outsource support entirely, Ease Learning's team of trained Help Desk agents are equipped to support end users in your LMS, as well as its integrated applications. With the ability to provide round-the-clock, bilingual Spanish support for all LMS users, Ease Learning’s Help Desk strives to increase technological equity and continually enhance the user experience.

Ease Leanring Help Desk Support

Trusted by
the Best

Introducing Ease Help Desk

Ease Learning’s Help Desk aims to ensure that learning management system (LMS) users have a smooth and productive experience. Support can be accessed via phone, chat, email, or text through a branded online support center. Common areas of support include questions, issues, and concerns related to LMS functionalities, features, and usage, as well as the functionalities of integrated third-party tools.

Ease Help Desk Capabilities

  • Optimize the use of LMS and other integrated technology
  • Increase technological equity and accessibility
  • Data-informed continuous improvement of online support center and resources
  • Consistent support from trained agents
  • Bilingual Spanish support

The Proof Is in the Numbers

Tickets solved to date by our agents

Minutes

Average first response to a support request

%
Percent

Tickets solved with just one response

How Ease Help Desk Works

Ease Learning's Help Desk offers three levels of support: basic, standard, and extended. Customized for each client's specific needs, our Help Desk can supplement current internal support or provide a completely outsourced solution. Ease’s U.S.-based Help Desk staff is trained to support users in their LMS and other integrated applications. Customized dashboards and reporting are available, giving a clear picture into the user experience and allowing for continuous, data-driven improvements of online support. 24/7 and bilingual Spanish support are available.

feedback 1

Help Desk

“Ease was always quick to work with us as an institution to quickly resolve issues. The follow up of agents was amazing.”

Nancy Artaz
Friends University

Learning Design

“I am so grateful for your patience with us throughout this process—we’ve been able to learn a lot with this pilot and have valued you all as thought partners in that work.”

 

Girlie Delacruz
Associate Vice Chancellor of Teaching and Learning at Northeastern University

Skillways

“This work has illustrated mapping of existing nursing content to the draft AACN Essentials through the Skillways platform.  This offers us a way to move toward competency-based education by truly modularizing our content for small-bite delivery because we can measure progress toward outcomes as students proceed along individual paths.”

David Bodily
Director, ReNEW & RN-BSN Completion Programs at University of Wyoming

Skillways

“Thank you for all of your hard work and support! We appreciate your professionalism, knowledge, and participation in this wonderful experience to create two creative and dynamic courses.”

George Lacuesta
SME at NOCE

Group 20

What We Do at Ease Learning

We put learners at the center of learning. The result is inclusive, equitable, and engaging learning experiences and better overall success for learners. Our methodology is grounded in backward design and considers important aspects of DEI and principles of universal design for learning (UDL). We empower corporations, higher education institutions, and healthcare organizations to create impactful, inclusive, and accessible educational experiences. Our tech-enabled services support validation of skills and identifying gaps in curriculum and the talent pool.

Get in Touch With the Team at Ease Learning

Frequently Asked Questions

Join the Ease Learning Newsletter

Want to keep on top of the latest news and information? Join our list and we will keep you updated!