Ease Help Desk
Whether you need to extend your current coverage or outsource support entirely, Ease Learning's team of trained Help Desk agents are equipped to support end users in your LMS, as well as its integrated applications. With the ability to provide round-the-clock, bilingual Spanish support for all LMS users, Ease Learning’s Help Desk strives to increase technological equity and continually enhance the user experience.
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Introducing Ease Help Desk
Ease Learning’s Help Desk aims to ensure that learning management system (LMS) users have a smooth and productive experience. Support can be accessed via phone, chat, email, or text through a branded online support center. Common areas of support include questions, issues, and concerns related to LMS functionalities, features, and usage, as well as the functionalities of integrated third-party tools.
Ease Help Desk Capabilities
- Optimize the use of LMS and other integrated technology
- Increase technological equity and accessibility
- Data-informed continuous improvement of online support center and resources
- Consistent support from trained agents
- Bilingual Spanish support
The Proof Is in the Numbers
Tickets solved to date by our agents
Average first response to a support request
Tickets solved with just one response
How Ease Help Desk Works
Ease Learning's Help Desk offers three levels of support: basic, standard, and extended. Customized for each client's specific needs, our Help Desk can supplement current internal support or provide a completely outsourced solution. Ease’s U.S.-based Help Desk staff is trained to support users in their LMS and other integrated applications. Customized dashboards and reporting are available, giving a clear picture into the user experience and allowing for continuous, data-driven improvements of online support. 24/7 and bilingual Spanish support are available.
“Ease was always quick to work with us as an institution to quickly resolve issues. The follow up of agents was amazing.”
“I am so grateful for your patience with us throughout this process—we’ve been able to learn a lot with this pilot and have valued you all as thought partners in that work.”
Associate Vice Chancellor of Teaching and Learning at Northeastern University
“This work has illustrated mapping of existing nursing content to the draft AACN Essentials through the Skillways platform. This offers us a way to move toward competency-based education by truly modularizing our content for small-bite delivery because we can measure progress toward outcomes as students proceed along individual paths.”
Director, ReNEW & RN-BSN Completion Programs at University of Wyoming
“Thank you for all of your hard work and support! We appreciate your professionalism, knowledge, and participation in this wonderful experience to create two creative and dynamic courses.”
SME at NOCE
What We Do at Ease Learning
We put learners at the center of learning. The result is inclusive, equitable, and engaging learning experiences and better overall success for learners. Our methodology is grounded in backward design and considers important aspects of DEI and principles of universal design for learning (UDL). We empower corporations, higher education institutions, and healthcare organizations to create impactful, inclusive, and accessible educational experiences. Our tech-enabled services support validation of skills and identifying gaps in curriculum and the talent pool.